Stand up Straight: Use your Friendfactor to help your Friends win Gay Rights, faster.

Nearly 2/3 of Americans know and love a gay person; Friendfactor gives them the power to help win equal rights for LGBT friends.

About You

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About You

First Name

Brian

Last Name

Elliot

About Your Organization

Organization Name

Friendfactor

Organization Website

Organization Country

United States, NY, New York County

Country where this project is creating social impact

United States, NY, New York County

Is your organization a

Non‐profit/NGO/citizen sector organization

How long has your organization been operating?

1‐5 years

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Innovation

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Entry Form title

Stand up Straight: Use your Friendfactor to help your Friends win Gay Rights, faster.

Select the stage that best applies to your solution

Established (you've got demonstrated success)

How long have you been in operation?

Operating for 1‐5 years

THE NEED: Describe the need for your solution and the size/dynamic of the community (ies) you will engage

The LGBT community in the United States makes up less than 5% of the population, and despite public support for equal rights being at an all-time high, state and federal law shows an ongoing disregard for the well-being of these citizens. They can legally be fired in 29 states, evicted from their homes in 29, and denied 1,138 rights granted to federally recognized married couples, just because of who they are.

Current estimates put full legal freedoms for gay Americans 10-20 years in the future, but Friendfactor was founded on the belief that change can happen much faster because friends will always help friends. Friendfactor sees an opportunity to leverage social media to create a new, innovative, and comfortable online space for straight Americans to learn about the legal inequities their gay friends face. Because nearly 2/3 of Americans have a close friend or family member who is gay, Friendfactor can use the power and framing of personal connections to help more people realize how legal discrimination against LGBT Americans is an issue that affects us all.

This new framing of LGBT issues has the potential to exponentially increase the size of the movement.

THE SOLUTION: Please explain what your solution offers and how it is innovative. How will you put your solution into the hands of users or beneficiaries? Be specific!

Our solution is to put the power to make change in the hands of the people who that change will benefit. Many of these people are stakeholders who don't yet know they're stakeholders: people with an LGBT friend who only need to be educated on the issues and asked to help, and will immediately get involved. On a daily level, we focus on outreach and education to engage more straight supporters. Our blog, twitter, and Facebook accounts frame traditionally "gay" issues to be approachable to straight friends, invite them to ask questions and feel involved, and encourage them to take small actions like sharing articles to establish a pattern of taking action to help gay friends.

The specific innovation that has proven, game-changing impact is the Friend-setter tool. Piloted during the victorious campaign to pass a marriage equality bill in New York, Friend-setter pages presented an innovative twist on traditional click-to-call tools and generated over 8,000 calls to NY state legislators. The pages are modeled on marathon fundraiser pages, but instead of raising money, Friend-setters raise actions. Anyone, gay or straight, can create their own page, set a goal, and direct their friends to that page, from which one only has to fill in a few fields and click once to be connected with the correct legislator.

Once we created the first Friend-setter pages, growth was almost completely organic. Although there are only so many LGBT people in NY, exponentially more people care, and were willing to help pass a historic law.

THE MODEL: Walk us through a specific example of how your solution makes a difference through use of information technology and media

The Friend-setter tool described above is the prime example of how we can use technology to capitalize on existing, real-world relationships to make meaningful change. While click-to-call technology has been part of advocacy efforts for some time, we found an exponential impact of the F-s model over the traditional usage. For all F-s pages that were actively promoted by their creators, an average of ten calls were made. The Friendfactor model amplifies a single person’s action into ten by enabling stakeholders to ask their own friends for help.

The F-s campaign in NY was also a new media success. A small number of celebrities such as Kristen Bell, Chelsea Handler, and Sarah Silverman, each of whom has a sizable twitter following, created their own pages. With one or two tweets each, our celebrities were able to drive more than a thousand calls from people who would likely not have become engaged otherwise. All Friend-setters were given tools to promote their pages through social media, which brought more traffic and support than email outreach alone.

Finally, the Friend-setter campaign in New York earned a front-page New York Times write-up, raising the credibility and profile of the tool and strategy for the next time we take the tool into an embattled state. There is no question that the 8,000 calls Friendfactor generated made a difference in passing the NY marriage law; we are looking for where to take this powerful tool and strategy next.

THE MARKETPLACE: Who are your peers and competitors? What challenges could these players pose to your success or growth?

Our challenge, as it pertains to marketplace, is that our competitors are also our greatest potential allies: other established LGBT rights organizations. There is no other organization in the field specifically devoted to using innovative technological solutions to advance gay rights. There are, however, third party vendors offering (for example) click-to-call technology, and other LGBT organizations must be convinced of the advantages of the Friend-setter tool over building and hosting their own version of this functionality.

Our continued growth and success depend on successful partnerships with state- and national-level LGBT organizations. Our challenge is to offer the value we know we can bring to these campaigns, namely technological innovation and strong analysis of campaign success, without alienating the groups that know their local territory best. We recognize it is in everyone's interest to form these strategic partnerships, as Friendfactor cannot claim expertise in field organizing, which is key in these struggles.

Our opportunity to make change lies in partnering with our peers to strengthen the movement.

Social Impact

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This Entry is about (Issues)

FOUNDING STORY: We want to hear about your “Aha!” moment. Share the story of where and when the founder(s) saw this solution’s potential to change the world.

I had just moved to Boston to begin my MBA/MPA program, and was walking back from voting in the 2006 primaries, when disaster struck. A truck hit a low hanging telecom cable that was strung from a lilting telephone pole; the cable fell, damaged 12 cars, took down a bus stop sign, and hit me on the head, giving me a brain hemorrhage and compression fractures along my spine.

For being so unlucky, I was very lucky: I recovered almost fully, and internalized the lesson that you never know when life will drop a telecom cable on your head. It's important to live passionately, joyfully, and meaningfully. I realized how much I wanted to live as a full citizen of this country.

The support I received during this ordeal put the idea made me realize how much we’re willing to do for our friends. To test the power of friends helping friends, I invited 600 Facebook friends to join a Facebook group to learn about the inequalities I face. Most of these friends were straight, and few had ever been involved with gay rights. Four weeks later, 19,000 people had joined “Give Brian Equality.” People support this cause and want to help: they just need to know when and how.

Specify both the depth and scale of your solution’s social impact to date

To date, our Friend-setter tool generated over 8,000 calls in New York in support of marriage equality. While this number itself surely had an impact on the outcome of the vote, a post-mortem survey revealed even deeper impact: 40% of the people who created pages or used the call tools were straight, meaning most of them would not have become engaged with this issue but for a friend asking and enabling that engagement. Furthermore, more than half of callers responded that the call they made using the F-s tool was the first they had ever made to a legislator -- perhaps an even better measure of the low-hanging fruit of possible constituents who just need an easy way to get involved and a small push.

The victory in NY did not only benefit the thousands of LGBT people who are now afforded marriage rights here; the state was seen as a strong harbinger of the future of LGBT rights legislation. Many are predicting a domino effect across the country.

Outside of the F-s campaign, our blog reaches nearly 4,000 people per month with straight-friendly news, over 6,000 people have "liked" us on Facebook, and nearly 2,000 see our daily tweets. All of these numbers are growing daily.

What is your projected impact within the next 1-5 years? Is your idea replicable? If so, how?

In the next year we plan to iterate on the Friend-setter tool in two essential ways: white-labeling the tool with a client portal so that other LGBT organizations can use it as part of their own campaign strategies, and customizing the tool for use in referendums rather than legislative campaigns. With these changes, we hope to run campaigns in two states next year and scale up that number based on their efficacy and our own capacity. The Friend-setter model is extremely scalable and replicable in other locations, for other bills, and even for other causes. Our major goal is to use it to win a referendum victory for LGBT rights, which has only happened once before and was overturned by the courts. From there we hope to expand to as many states where we can make a difference as possible.

Winning entries present a strong plan for how they will achieve and mark growth. Identify your six-month milestone for growing your impact

Establish a recognizable brand and voice for Friendfactor as the gay rights organization for straight friends.

Six-Month Tasks

Task 1

Run a large-scale social media campaign on National Coming Out Day with straight celebrities encouraging support and education.

Task 2

Create a series of irreverent celebrity videos about the inequalities LGBT folks face, and why it matters to straight folks.

Task 3

Redesign the Friendfactor website and blog to have a cool, straight-friendly feel that encourages engagement.

Now think bigger! Identify your 12-month impact milestone

Successfully implement a referendum tool to win an important victory for LGBT rights.

12-Month Tasks

Task 1

Customize our existing Friend-setter tool to function for referendums, in addition to legislative campaigns.

Task 2

Create a Client Portal and white-label the tool so other LGBT organizations can use it to run campaigns.

Task 3

Build strategic partnerships with state-level LGBT organizations to help them successfully use our tool.

How many people have been impacted by your project?

More than 10,000

How many people could be impacted by your project in the next three years?

More than 10,000

Sustainability

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Explain how your company, program, service or product is structured

Non-profit

What barriers have hindered the success of your project to date? How do you plan to overcome these and other challenges as you grow your solution?

Friendfactor has pivoted a number of times as we learn the real needs and gaps in the LGBT rights movement. We were at first a social network, but found that gay people would not ask for help because they didn't feel particularly unequal most days. Even during crucial legislative campaigns, it was hard to get people involved without something imminently at stake. Our Friend-setter tool capitalizes on the urgency of a campaign with real rights at stake, and we are working to tell more stories to show how inequality hurts LGBT Americans and their families every day. We are also positioning our brand to overcome the hurdle of straight people not becoming involved for fear of appearing gay; we will become synonymous with the idea that these are everyone's issues, not gay issues.

How do you see the information-technology and media sectors shifting over the next decade? How will your solution adapt to and/or drive that changing environment?

As technology becomes a bigger force in our lives and we are bombarded with ever-increasing amounts of media, our culture becomes more and more desensitized to humanitarian and civil rights issues. Our cause has the advantage of always being able to maintain credibility because it hinges on relationships with friends. Whatever the medium or culture shift, we can adapt the tools so that the power to make change still lies in the hands of people with a stake in the health and well-being of an LGBT loved one.

Failure is not always an option. If your solution fails to gain traction in the next two years, what other applications of the idea could you explore?

After our victory with the Friend-setter tool and strategy in New York, we have been approached by a number of different organizations advocating for causes outside of LGBT rights. Although it seems clear to us that this methodology has and will gain traction in gay rights battles, we would consider expanding our focus to other causes where caring about a person rather than a political position makes our tool powerful in advocacy. Furthermore, should our attempts to customize the Friend-setter tool to be effective in referendums (as opposed to its current iteration as a call tool for legislative measures), we would reconsider the pressure points at which we can make a difference for gay rights in this country and continue iterating on the tool to make it effective at those junctures.

Expand on your selections, explaining how you will sustain funding

The majority of our funding currently comes from high net-worth individuals and Foundations. Among the former are Ken Mehlman, former chair of the RNC, Norman Lear, and celebrity supporters including Kristen Bell, Marc Conseulos, and Andy Cohen. Contributing foundations include Schusterman, Arcus, Calamus, and New Media Ventures. We are continually building relationships with potential donors through fundraising and campaign-launch events, and networking with the help of our board. We are also seeking support from new foundations, and will be sending out several LOIs in the coming months. We were just accepted as part of the Draper Richards Kaplan Foundation's portfolio, which we expect to bring us further opportunities for growth.

Tell us about your partnerships

Most of our partnerships consist of the foundation relationships listed above. We also receive pro-bono services from Landor (branding), Ropes and Gray (legal), and The JAR Group (social media). We are working toward partnerships with private companies to develop programs for their employees, for example an engagement program for National Coming Out Day; these partnerships are still in the exploratory stage, however.

What type of team (staff, volunteers, etc.) will ensure that you achieve the growth milestones identified in the Social Impact section?

Our current staff consists of 5 full-time employees -- 4 programming staff and one computer programmer. To further develop the Friend-setter tool, we would certainly benefit from more tech staff, whether volunteer or paid. Additionally, our marketing and press efforts would benefit from increased organizational capacity to organize coordinated campaign launches. Finally, our blog and social media presence would benefit with greater input (again, either volunteer or staff).

Changemakers is a collaborative and supportive space. Please specify any community resources you would need to grow and sustain your initiative. Select all that apply

Investment, Human resources or talent, Marketing or media, Collaboration or networking, Pro-bono help (legal, financial, etc.).

Specify any resources you might offer to support other initiatives. Select all that apply

Human resources or talent, Marketing or media, Innovation or ideas, Mentorship.

Please elaborate on any needs or offers you have mentioned above and/or suggest categories of support that aren’t specified within the list

Our company blog has an increasingly substantial readership, and we would love to use it to tell the stories of other organizations working toward equal rights, or individuals who showcase the power of friends helping friends. In terms of our needs, our challenge is making first contact with both funders and potential "constituents" -- once straight people know about us, we can form good relationships and provide value, but getting their eyes in the first place is key. We are also interested in volunteer programming and tech help, and would love to build our community outreach strategy with the help of additional bloggers or other social media experts.

Summary

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Define your company, program, service or product in 1-2 short sentences

Friendfactor: stand up straight for your gay friends' rights. Equality faster through the power of friends helping friends.

Identify what is innovative about your solution in 1-2 short sentences

Nearly 2/3 of Americans know and love a gay person; Friendfactor gives them the power to help win equal rights for LGBT friends.

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36 weeks agoBrian Elliot updated this Competition Entry.
36 weeks agoBrian Elliot submitted this idea.