FOUNDING STORY: We want to hear about your “Aha!” moment. Share the story of where and when the founder(s) saw this solution’s potential to change the world.
DEMO is in starting phase to create an online interactive platform (website) on social accountability. The project aims to encourage and empower citizens and CSOs for monitoring of public services by creating ICT based tool and platform. The website will include the Social accountability resource materials, tools and other complementary ICT tools to be available for and use by citizens, Mongolian Civil society organizations, as well as state organizations.
So within the above mentioned project I decided to include the very specific and completely new innovative tool entitled as FIX MY SERVICE tool. It will be the complementary ICT tool which was not included in project proposal activity. The tool will enable citizens to directly engage with the service providers on service delivery and quality, and thus to hold the service providers accountable and responsive.
Specify both the depth and scale of your solution’s social impact to date
It’s completely new ICT tool and a pilot project ever implemented in Mongolia. The project is at its start-up stage, and just begins operating.
However, DEMO as a Coordinating unit for so called Partnership for Social Accountability Network, has experienced and capacitated in monitoring the public services using various tools. For instance, recently our network has successfully finished the monitoring of health insurance services in local district of Ulaanbaatar city using the Community Score Card tool.
What is your projected impact within the next 1-5 years? Is your idea replicable? If so, how?
Successful launching of the Fix My Service tool at Social Accountability website (soft launching and grand launching)
Appreciation and support of the citizens, service providers and media in promoting the Fix My Service tool
Signed Memorandum of Agreement between DEMO and partners (selected service providers in health, education, social welfare, or infrastructure sectors)
Large possibility of replicating the tool to other public services
Winning entries present a strong plan for how they will achieve and mark growth. Identify your six-month milestone for growing your impact
Now think bigger! Identify your 12-month impact milestone