Catalog of Impact Tracker Tech

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Catalog of Impact Tracker Tech: Guiding nonprofits to use ICT tools to collect social impact data

IndonesiaBali, Indonesia
Year Founded:
2013
Organization type: 
nonprofit/ngo/citizen sector
Project Stage:
Growth
Budget: 
$1 million - $5 million
Project Summary
Elevator Pitch

Concise Summary: Help us pitch this solution! Provide an explanation within 3-4 short sentences.

Non-profits are under pressure to measure performance and results. Many low cost, ICT-based tools already exist to collect data on large scale, real-time basis. However, there isn't a central marketplace for organizations to access and to understand their pros and cons that cater to specific needs.

WHAT IF - Inspiration: Write one sentence that describes a way that your project dares to ask, "WHAT IF?"

What if all non-profits and social enterprises reported real-time, large scale data on their social impact?
About Project

Problem: What problem is this project trying to address?

Non-profits and social enterprises are under pressure to measure their performance and results. Many low cost, ICT-based tools already exist to help collect data on large scale and real-time basis. However, there isn't a central marketplace for organizations to access such tools and to understand their pros and cons that cater to specific needs.

Solution: What is the proposed solution? Please be specific!

Based on Kopernik’s initial research, a compilation of available tools to measure social impact does not exist. Particularly given the rapid increase in low-cost data collection tools using ICT technology such as SMS, smartphone applications, and GPS, Kopernik thus sees a need to be filled by publishing a catalog of available tools to measure social impact. Kopernik is in a unique position to make a contribution in this area since the organization’s mission focuses on connecting breakthrough technologies with the people who need them the most.
Impact: How does it Work

Example: Walk us through a specific example(s) of how this solution makes a difference; include its primary activities.

The catalog will feature key 'impact tracker tech' with instructions, requirements and user reviews so that non-profits and social enterprises can decide whether the tech caters to their needs. Examples of impact tracker tech include Frontline SMS, an award-winning, free, open source software that enables effective communications for communities in the developing world. Another example is GPS-enabled, data-communicating sensors that monitor the use of household items such as sanitation facilities, water filters, improved cookstoves, etc.

Impact: What is the impact of the work to date? Also describe the projected future impact for the coming years.

The real-time, large-scale information collected through impact tracker tech allows non-profits and social enterprises to raise the quality and accountability of projects by course correcting implementation plans and informing future strategies. This monitoring, evaluation, and learning function enables them to more efficiently and effectively bring impact to the poor and vulnerable groups that the organizations aim to serve.
Sustainability

Financial Sustainability Plan: What is this solution’s plan to ensure financial sustainability?

The project is fully funded by a donor for a full year; additional funding will be secured if the project continues on to phase 2 that builds on the current project.

Marketplace: Who else is addressing the problem outlined here? How does the proposed project differ from these approaches?

The Constituent Feedback App Store is the only other resource similar to the proposed project. While the Constituent Feedback App Store has a very broad mission covering governance, political activities, location-specific applications, etc. the proposed project has an approach that allows users to compare and contrast various tech options to fit their needs and also provides other user feedback to help decided whether to try using it or not.
Team

Founding Story

In the world of international development, there are often criticisms and complaints regarding the lack of systems that allow organizations to effectively track, analyze, and compare non-financial data. This issue was echoed at the Impact Investing Forum held in Hong Kong in March 2013 that convened 400 members from 15 countries around the East and Southeast Asia region. This event led to the development of the project.
About You
Organization:
Kopernik
About You
First Name

Tomohiro

Last Name

Hamakawa

LinkedIn URL
About Your Organization
Organization Name

Kopernik

Organization Country

, Bali

Country where this project is creating social impact

The information you provide here will be used to fill in any parts of your profile that have been left blank, such as interests, organization information, and website. No contact information will be made public. Please uncheck here if you do not want this to happen..

Impact
Full Impact Potential: What are the main spread strategies moving forward? (Please consider geographic spread, policy reform, and independent replication/adoption of the idea or other mechanisms.)

Our approach to disseminating and promoting the catalog/technologies is not hands-off, but a proactive, engaged one. We have learned from implementing over 70 projects in 14 countries that technology distribution and adoption do not happen automatically, nor does it happen overnight. We propose a 4-pronged dissemination and promotion strategy, with the former two being ‘face-to-face’ events and the latter two ‘online’ platforms: 1. Launch events; 2. International conferences; 3. Website and social media; 4. Free webinars.

Barriers: What barriers might hinder the success of your project and how do you plan to overcome them?

A potential risk is publication of a similar catalog by another entity. We can't mitigate but can respond to this risk. We will look out for similar initiatives and contact the responsible agency to exchange ideas.

Sustainability
Partnerships: Tell us about your partnerships.

Broadly speaking, we see four types of potential partners in the project. These potential partners will help further expand the Kopernik network: 1. Technology developers; 2. Technology users; 3. Catalog users; 4. Catalog dissemination partners.

Closing the Loop
How does your project primarily ensure that feedback delivers results?

Create an environment where people give feedback freely.

Please elaborate on your answer to the above question.

Many of the low-cost, ICT-based technologies to be featured in the catalog are inherently designed to improve engagement and participation of beneficiaries in the development process. For example, Frontline SMS allows more users to provide feedback in real-time. This is in stark contrast to the traditional paper-based monitoring/assessment in which feedback is collected among a small sample of users and on planned monitoring visits. Thus, the technologies have an empowering impact on poor and vulnerable populations by facilitating their inclusion and participation.

Languages: In what languages are you able to read and write fluently?

English.

2nd Round Questions
Thinking about your feedback loop; what information are you trying to get from whom, to whom, and to bring about what change?

There are two feedback loops in this project. First, the published catalog will enable and empower nonprofits and social enterprises to collect their own programmatic data more efficiently, effectively and in larger scale through ICT-based tools. Second, to publish a user-centered catalog, Kopernik interviews current users of the featured ICT-based tools so that user experiences inform potential users, much like consumer feedback sections in e-commerce sites.

The catalog aims to expedite and scale up the flow of information – especially data on social impact – from project constituencies to implementing organizations (nonprofits, social enterprises), then to broader stakeholders including donors, local government, and the international community. With this influx of more real-time, large-scale data, the nonprofit and social enterprise sector will realize improved transparency, accountability, and credibility, which in turn leads to increased funding and greater social impact.

What is the purpose of your feedback loop?

Accountability to external partners

If other, please specify
What mediums or mechanisms do you use to collect feedback? (check all that apply)

SMS, Paper, Phone or voice, Website.

If other, please specify
Could you briefly describe the way you collect the feedback?

There are two feedback loops in this project. First, the published catalog will enable and empower nonprofits and social enterprises to collect their own programmatic data more efficiently, effectively and in larger scale through ICT-based tools. Second, to publish a user-centered catalog, Kopernik interviews current users of the featured ICT-based tools so that user experiences inform potential users, much like consumer feedback sections in e-commerce sites.

What mechanisms are in place to protect people from retribution?

None

If other, please specify
What are the immediate benefits or incentives for people to provide feedback?

Other

If other, please specify

1st feedback loop: Incentives as program beneficiaries; 2nd feedback loop:

How do you ensure new and marginalized voices are heard?

None

If other, please specify
What are the incentives for the intended recipient to act on the feedback?

Other

If other, please specify

1st feedback loop: None; 2nd feedback loop: We are collecting feedback and will publish in catalog

How does the feedback mechanism close the loop with those who provided feedback in the first place?

Reports on collected information

If other, please specify
How is feedback published/transparent?

Other

If other, please specify

1st feedback loop: Catalog users are not obliged to publish feedback in a certain way. 2nd feedback loop: Published in catalog

Give two concrete examples of how feedback loops have brought a program or policy more in line with citizens’ desires.
If there was one thing you could change to increase the impact of your feedback loop, what would it be?
What are your biggest challenges or barriers in “closing the feedback loop”?

Other

If other, please specify

Smaller nonprofits/social enterprises do not have the technical capacity to set up and optimally use ICT-based tools

Are you aware of The Feedback Store?

Yes, I am already on it

What are the main uses you can envision for the Feedback Store?

The catalog builds on the great work of the Feedback Store but goes a step further to provide step-by-step guidance for nonprofits in making decisions about which tools to use in what kind of situations. For example, many of the 'free, open source' softwares are actually not free of cost when it comes to implementation; you require IT consultants to set up a system for you. The catalog incorporates user feedback based on interviews, so that current user experiences can inform potential users. This feature is not available in the Feedback Store.

What is the one thing you would most like to see changed to improve the competition process?

Ask proposals to include a one-slide visual diagram that summarizes the information flow, players involved, etc. so it's easier to understand what, how, who, where. Proposals should explain the diagram and articulate the motivation behind the idea (why)

What are you doing to make sure that feedback providers know that they are empowered by the information they can give and that they know exactly what the information they are providing?

First feedback loop: Catalog users are not obliged to collect and use feedback in a certain way. Second feedback loop: User feedback of the ICT-based tools will be published in the catalog.

randomness