The Key to Good Health

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The Key to Good Health

San Jose, Estados UnidosEstados Unidos
Year Founded:
Organization type: 
nonprofit/ngo/citizen sector
Project Stage:
$1 million - $5 million
Project Summary
Elevator Pitch

Concise Summary: Help us pitch this solution! Provide an explanation within 3-4 short sentences.

Empowering individuals and communities through access to comprehensive health and human services data: The "Key' to good health will change the way service providers and homeless interact with each other, allowing transformation in current systems, a path to quick, successful housing

WHAT IF - Inspiration: Write one sentence that describes a way that your project dares to ask, "WHAT IF?"

What if we can save the lives of thousands of homeless - simply by putting information into their hands?
About Project

Problem: What problem is this project trying to address?

Health and human services information is scattered across dozens of disconnected data systems, making it difficult to provide well-coordinated, comprehensive services. If a consolidated health and human services record existed, individuals could avoid unnecessary duplication of tests and treatments, receive referrals to other providers to address issues that are hindering their health and benefit from data-driven improvements in service targeting

Solution: What is the proposed solution? Please be specific!

Doors will be opened when health and human services data standards incorporating the use of an authenticated unique identification “Key” to facilitate cross-system data integration are broadly adopted, and when that data is used to improve both individual and overall patient care and human services provision. We will build a key - a Social Service Passport that will allow a homeless client to both retrieve and allow information to be shared with the service providers he/she interacts with. The power of information then becomes a real tool managed by the person receiving the services, not just by the system of care serving the client. It's akin to the electronic health record but covers the entire universe of a person's care system.
Impact: How does it Work

Example: Walk us through a specific example(s) of how this solution makes a difference; include its primary activities.

Imagine losing your social security card, license, birth certificate, resume or other important documents. You know that ABC community services has copies of the resume and County Mental Health dept has the others. You can't access this because even your own info is restricted. You also forgot the name of the case manager you saw last week. The social service passport solves this by allowing access to whatever information given to social service providers. In addition, you've filled out an intake forms at 15 different places to get help for things like food, housing, a job, mental health, etc. The passport allows a person to give information back electronically to each of these places, saving time and effort.

Impact: What is the impact of the work to date? Also describe the projected future impact for the coming years.

The Key, or Social Service Passport saves time, effort, and puts the power of information into the hands of the person who needs it most: the unhoused individual or family trying to navigate through the system. The information can help them move quickly and help to advocate for themselves. Better information sharing and coordination will allow the sector serving homeless to understand a consolidated picture of homelessness and allow them to provide coordinated, targeted services. A pilot of this project in Santa Clara County has the potential to reach as many as 28,000 homeless - the average number served through our system of care each year.

Financial Sustainability Plan: What is this solution’s plan to ensure financial sustainability?

Seeking foundation funding to implement this piece to a current data system already in place. Plan to sustain in the long term with users fees from non profit and government users of the current system.

Marketplace: Who else is addressing the problem outlined here? How does the proposed project differ from these approaches?

Non profit and government service providers working to end homelessness.

Founding Story

Our team is constantly spinning ideas on how technology can be used to make the most impact to help end homelessness and poverty. There was a real need figure out how we put the information into the hands of those who need it most. In one epic brainstorming session, the idea of the Key, or a "Passport" was born. What if someone who was homeless had a passport that let them "travel" and see what was happening with them? How can we give them that?
About You
Community Technology Alliance
About You
First Name


Last Name


About Your Organization
Organization Name

Community Technology Alliance

Organization Country
Country where this project is creating social impact

, CA, San Jose, Santa Clara County

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Full Impact Potential: What are the main spread strategies moving forward? (Please consider geographic spread, policy reform, and independent replication/adoption of the idea or other mechanisms.)
Barriers: What barriers might hinder the success of your project and how do you plan to overcome them?
Partnerships: Tell us about your partnerships.

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Closing the Loop
How does your project primarily ensure that feedback delivers results?

Help funders, governments, and other organizations to listen to and act on feedback.

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Languages: In what languages are you able to read and write fluently?


2nd Round Questions
Thinking about your feedback loop; what information are you trying to get from whom, to whom, and to bring about what change?
What is the purpose of your feedback loop?

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What mediums or mechanisms do you use to collect feedback? (check all that apply)

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Could you briefly describe the way you collect the feedback?
What mechanisms are in place to protect people from retribution?

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What are the immediate benefits or incentives for people to provide feedback?

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How do you ensure new and marginalized voices are heard?

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What are the incentives for the intended recipient to act on the feedback?

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How does the feedback mechanism close the loop with those who provided feedback in the first place?

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How is feedback published/transparent?

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Give two concrete examples of how feedback loops have brought a program or policy more in line with citizens’ desires.
If there was one thing you could change to increase the impact of your feedback loop, what would it be?
What are your biggest challenges or barriers in “closing the feedback loop”?

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Are you aware of The Feedback Store?

What are the main uses you can envision for the Feedback Store?
What is the one thing you would most like to see changed to improve the competition process?
What are you doing to make sure that feedback providers know that they are empowered by the information they can give and that they know exactly what the information they are providing?


If you are homeless - how do you track what is going on with,