What barriers might hinder the success of your project and how do you plan to overcome them?
When a non-profit organization attempts to make itself business-like, a few restraints
arise: 1. Conflict and mis-alignment between our mission and "business" operation; 2. lack of
market understanding and inefficient command of information; 3. lack of understanding of
the customers' demand (due to our mindset of “giving” and helping the disadvantaged).
When the P.W.R. Foundation’s employment support system was expanded due to
popular demand, dealing with numerous problems to do with the service users and workers
took a great amount of time and energy, which resulted in an increase in management cost
and a dilemma between management and expansion for the Foundation.
These were subsequently alleviated to a large degree with the support of Johnson and
Johnson senior management's advise. However, we still need to regularly revisit our
mission, our strategic priorities as well as measurement of our "success" as we serve our
Tell us about your partnerships
In 2003 in an attempt to carry out its social responsibilities, Taiwan’s Johnson & Johnson
organized a managerial level volunteer team and formed a long-term partnership with the
P.W.R. Foundation, offering the Foundation various information and management skills.
Consequently, the P.W.R. Foundation was able to have a breakthrough for its project and
began to grow rapidly.
Under the leadership of Angela Chang, Managing Director of the company, who led a volunteer
team of JJ managers in 2003-2006 , advised us at PWR on our operation, marketing(surveying
both worker, employers, publicity and communication program), training(reviewed effectiveness
to revamp program, meeting actual customer requirements, building the right competencies),
deployment(improve matching needs and capability), customer services (before and after start
of employment). The company also provided "micro" financing arrangements for unemployed
women in need of proper training as housekeeper, bridging the income needed for their family
during the month-long training. The loan was repaid in instalments once they started their job.
The amount of loan was NTD2million, or USD 71,400, created over the years more than
USD3million worth of employment income for the women and still counting and mounting. Loan
being revolving, the original amount is still "working"! This is the best investment with
Explain your selections
The high tax rates in northern European countries are the foundation on which their universal
welfare policies are constructed. The Peng Wan-Ru foundation has decided to transform the
Scandinavian model of “using tax money to collectively buy care services” into “having the user
pay the majority, with government appropriations in support.” Therefore the foundation lower the
dependence on government’s subsidies, and began to design a user-contributed “mutual support
donations” mechanism, getting regular donation from their service users
How do you plan to strengthen your project in the next three years?
1. Keep on understanding the customers’ needs and levels of satisfaction and enable the
Foundation to have up to date understanding of the market
2. Expand our service scale and develop diversified service to satisfy people’s need.
3. Put more effort on lobbying for national policy and public service to build up a precious sense of
public trust and interconnectedness.