Development of a tool for measuring quality of care by assessing users satisfaction with quality of service was supported by SNV.
A medical school was contracted to assist community representatives in developing the idea into a tool for assessing and using users voice.
Capacity was built in community representative bodies to use (implement and analyze) tools in 2 health districts of Ndop and Ndu in Cameroon.
SNV continued field monitoring of innovation as well as ensuring skills were being transfered from health district level to health area level.
SNV continued coaching community representatives on scaling out; exploring new avenues and educating their peers in innovation naive DHS.
SNV is facilitating development of media DDDs (Discussions, Debate and Dramas) from results to increase patients information on their rights to health
SNV is working with government partners to broker knowledge developed from the innovation with the hope of passing the baton to the ministry of public health.
SNV is looking into options of making the innovation mobile with the use of mobile phone text messages to patients through a secure server which can be accessed by community representatives
Increased community participation in decision making at district level will replicate accross the country and leading to more user centered decisions being made by hospital authorities. This will lead to improved quality of care to patients, reduced number of hospital acquired infections, more environmentally friendly hospital waste disposal, more affordable healthcare and increased efficiency in staff.
These results can be measured both qualitatively and quantitatively by this innovation; this is because a hospital's score can be monitored against the number of measures taken in response to scores over a period.
An investment into a national introduction of this innovation will result in about 80% improvement in efficiency and quality of healthcare services; it will also reduce about 60200 new hospital acquired infections (calculated on HIV, HBV and HCV only) annualy.
What will it take for your project to be successful over the next three years? Please address each year separately, if possible.
Community ownership of the innovation
Government committment to support the project through laws recognizing the legitimacy of the innovation and support for upscaling.
Government or development organizations investments in implementation of tools; this costs about 1600USD per health district as a one time spending.
Development of peer reviewed papers on the intervention and publications of results.
Incorporation of users voice utilization into curricilum of medical students and continuing medical education programs.
Development of the mobile version of the innovation
What would prevent your project from being a success?
Lack of finances to kick start the project
Lack of community ownership of the project